In a bid to make grievance redressal faster and more accessible, the Telangana government has expanded its Prajavani grievance support service rollout by introducing a WhatsApp Redressal for Mobile Users. This initiative ensures that citizens can now raise concerns, complaints, and queries directly from their smartphones—without the need for complex procedures or in-person visits.
This digital-first approach reflects the state’s commitment to simplifying governance and bridging the gap between citizens and public authorities.
Why WhatsApp for Grievance Redressal?
The government understands that mobile phones have become the primary mode of communication for most people. By offering WhatsApp Redressal for Mobile Users, the Prajavani platform ensures:
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Convenience: File complaints anytime, anywhere using your mobile.
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Speed: Faster acknowledgment and resolution of complaints.
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Accessibility: Citizens, including those in remote areas, can easily reach officials.
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Transparency: Track the status of your complaint in real time.
How to Use Prajavani on WhatsApp
Here’s how citizens can take advantage of this grievance support service rollout:
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Save the Prajavani WhatsApp Number – Add the official number provided by Telangana Prajavani.
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Start a Conversation – Send a simple “Hi” or “Complaint” to initiate interaction.
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Select Complaint Type – Choose from various categories like public utilities, welfare schemes, or infrastructure.
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Submit Details – Provide necessary details such as location, description, and supporting images (if any).
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Receive Acknowledgment – Get a confirmation message with a tracking ID.
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Track Progress – Use WhatsApp to check the real-time status of your complaint.
Key Features of the WhatsApp Complaint Service
Feature |
Benefit to Users |
|---|---|
Mobile-first access |
Raise complaints on-the-go. |
Multimedia support |
Upload images or documents. |
24/7 availability |
File grievances anytime. |
Tracking mechanism |
Check status updates directly. |
Why It Matters for Hyderabad Citizens
The Prajavani grievance support service rollout via WhatsApp isn’t just about convenience—it’s about building trust between the government and its people.
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Faster redressal: Issues reach the concerned department quickly.
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Wider reach: Senior citizens and rural users find it easier to connect.
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Improved governance: Creates a transparent, accountable complaint system.
FAQs
1. What is WhatsApp Redressal for Mobile Users?
It is a service under the Prajavani platform that allows Hyderabad citizens to lodge complaints via WhatsApp for quicker and more efficient grievance handling.
2. Can I track my complaint using WhatsApp?
Yes, once you submit a grievance, you’ll receive a tracking ID that can be used to monitor progress directly on WhatsApp.
3. Is this service available 24/7?
Yes, you can file complaints anytime. However, processing and resolution follow standard working hours.
4. What types of complaints can be lodged through WhatsApp?
You can raise issues related to public services, utilities, welfare schemes, and infrastructure problems.
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